FAQs
Frequently Asked Questions
- Cairo: Orders placed before 2 PM are delivered the same day.
- Giza: 2–3 business days.
- Other governorates: 3–5 business days.
Delivery timelines may vary slightly during peak seasons or promotional periods.
Yes — Same-day delivery is available in Cairo for orders placed before 2 PM.
Cairo, Giza, Alexandria, Al-Qalyubia, Al-Sharqia, Al-Menofia, Al-Gharbia, Al-Dakahlia, Damietta, Beheira, Kafr El Sheikh, Al Fayoum, Beni Swef, Suez, Port Said, and Ismailia.
Currently, inspection before payment is not available.
Yes. Please contact our customer service team as soon as possible via WhatsApp or email to update your address before shipment.
Once your order is processed, our team will contact you via WhatsApp or email with delivery updates.
Yes. We currently offer Cash on Delivery across all supported governorates.
Online card payments will be available soon.
Not at the moment. We are working on expanding our payment options in the near future.
No hidden fees. You only pay the product price + shipping fee
Our return policy is valid for 14 days from the delivery date.
After 14 days, we cannot offer a refund or exchange.
For hygiene and safety reasons, opened or used products cannot be returned.
To qualify for a return:
- The product must be unused
- In its original condition
- In the original packaging
What items are not eligible for return?
- Opened or used products
- Items returned after 14 days
- Promotional items not returned as a full set
- Products not in original packaging
If you receive a defective, damaged, or incorrect product due to our error, please report it immediately.
We will replace it with the same item at no additional cost.
Contact: support@inneryou.com
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is approved.
If not marked as a gift, the refund will be
issued to the original purchaser.
If approved:
- Online payments: Refunded to the original payment method (10–14 business days once available).
- Cash on Delivery orders: Refunded via InstaPay, bank transfer, or a gift card for future purchases.
- All items in the promotion must be returned together.
- Items must be unused and in original packaging.
- Partial returns from promotional bundles are not eligible for full refunds.
- If the return is due to a defective, damaged, or incorrect item sent by Inner You, we cover the return shipping cost.
- If the return is due to customer reasons (wrong shade, change of mind, etc.), the customer is responsible for return shipping fees.
Inner You works with trusted suppliers and verified distributors to ensure we provide authentic skincare and beauty products.
While we may not always be the official distributor of every brand, we
carefully source our products to maintain quality and authenticity.
All products sold on Inner You are 100% original skincare and beauty products sourced directly from trusted brands,
authorized distributors, and reliable suppliers.
We are committed to offering authentic skincare products in Egypt that meet high quality standards.
Yes. All skincare and cosmetic products sold on our website include clear expiration dates on the packaging, ensuring safety and transparency for our customers.
We recommend checking the packaging for the manufacturing and expiration date before use
Yes. We guarantee that all products sold on Inner You are 100% authentic and original beauty products.
Our products are carefully sourced from trusted suppliers to ensure customers receive high-quality skincare products in Egypt.
To apply a discount code:
- Add your desired products to your cart.
- Go to Your Cart.
- Enter the code in the Discount Code field.
- Click Apply, and the discount will be applied if the code is valid.
In most cases, only one promotion or discount code can be applied per order.
Offers and coupon codes cannot usually be combined unless explicitly stated in
the promotion terms.
Yes. Inner You regularly offers seasonal sales and special promotions throughout the year.
Follow our website and social media pages to stay updated with the latest skincare discounts and beauty deals.
Yes. We occasionally offer bundle deals and promotional sets that allow customers to purchase multiple products together at a
discounted price.
These bundles help customers build an effective skincare routine at a better value.
No, you can place an order as a guest without creating an account.
However, creating an account allows you to track orders, save your information, and manage future purchases more easily.
If you forgot your password, simply click on “Forgot Password” on the login page.
Enter your registered email address, and you will receive an email with
instructions to create a new password.
After placing your order, you will receive an automatic order confirmation email containing your order details.
Our team may also contact you via WhatsApp to confirm the order and arrange delivery if needed.
Yes, you can request to cancel your order before it is shipped.
Please contact our customer service team as soon as possible via WhatsApp or email to process the cancellation.
Once the order has been shipped, cancellation may no longer be possible.
You can contact our customer support team at: +20 111 660 6858
Yes. You can contact us via WhatsApp for order inquiries, product recommendations, or customer support. +20 111 660 6858
📧 support@inneryouofficial.com
Our support team will respond as soon as possible.
Our customer support team is available daily from 10:00AM to 6:00 PM to assist with orders, product inquiries, and customer support.
You can contact us via WhatsApp or email, and we will respond during working hours.
Stay updated with our latest skincare products, beauty tips, and special offers by following us on social media:
TikTok
https://www.tiktok.com/@inneryoubrand
Instagram
https://www.instagram.com/inneryoubrand